Introduction

When you lack the time to complete your assignments or simply do not have the necessary writing skills, ordering custom academic writing can be a good decision...but only if you choose wisely. There would be nothing worse than to receive a pitiful paper only to realize you would have been better off writing it yourself. For this review, we took a look at QualityEssay.com. Do they keep good on their promises? Let us see how they match up with the rest.

Services

QualityEssay.com might be best known for their essays, but they can also handle a great variety of other assignments including legal briefs, dissertations, grant proposals, cover letters, resumes, and even problem sets. In addition, they have experts who can take online exams in place of students. 

Formats + Spacing & Number of Words per Page

QualityEssay.com formats their papers in the following way:

Qualification of the Writer

The writers have a Bachelor’s degree at the minimum, but for more complex papers they are required to hold a Master’s or even PhD.

Additional Freebies and Features 

QualityEssay.com offers several free features such as a title page, reference list, table of contents, any formatting style, as well as charts and graphs. Customers can also request a free plagiarism report on demand. They also offer a few paid options such as a summary of the paper, a VIP package, additional proofreading services, and an extended revisions window.

Price Policy

Their price calculator can be found on their homepage and is easy to use. Just plug in details such as the type of assignment, writing level, urgency and the number of pages and it will provide you with a price quote, with the 15% discount applied.

QualityEssay.com offers prices that are roughly a dollar more than the industry average, but this should not deter anybody from buying an essay since they really do a great job. If you need a high school-level paper with an 11-day deadline, it costs $12.99. The website contains a price table that shows you the price of the paper based on the deadline and academic level. Prices are shown in US Dollars, but customers can also purchase services in British Pounds, Euros, and Australian Dollars.

Discounts

QualityEssay.com offers four distinct discount programs. The first is a 15% discount off all first-time orders. The second is a loyalty discount program that works as follows:

• Customers who order more than 20 pages are entitled to an automatic 5% discount for future orders
• After 50 pages, the discount increases to 10%
• After 100 pages, the discount reaches 15%

The third discount is referred to as an affiliate program. Whenever a customer successfully convinces a friend to order services from QualityEssay.com, the customer receives a bonus worth 10% of the cost of the friend’s order.

The fourth discount comes in the form of holiday promotions. For example, customers can receive anything between 18% and 20% off during holidays such as Halloween, Thanksgiving and Christmas.

Ordering Process

The ordering process is self-explanatory:

• The customer fills in the order form with all of the details of their paper or project;
• The customer makes a payment using a major credit card or PayPal.
• Once the payment is confirmed, the paper is assigned to the best available writer;
• The writer submits the paper and the editing makes any appropriate grammar and spelling corrections, scanned for plagiarism, and checked to make sure it follows all of the customer’s instructions;
• The customer can download the paper from their account once the expiration date expires.

QualityEssay.com provides customers with a wide choice of different payment options including Visa, MasterCard, Discover, AMEX, JBC, Diner’s Club, and PayPal. All of these methods are secure. Whenever a company offers customers secure payment options, it is a sure sign that they are legit.

Our Experience with the Site

We ordered a 5-page college level paper with the deadline of 11 days. The topic was the assassination of JFK and the public’s obsession with conspiracy theories. We received the paper by the deadline and were pretty impressed. The grammar was fine, the writer did seem to in a sincere effort, and there were definitely no issues with plagiarism. We believe a college student would have been satisfied with this order.

Support Team/Live Chat/Contacts 

QualityEssay.com offers several options for customers to get in touch with the customer support team. The first is through email. The second is toll-free by phone. The third is live chat, which is the most popular option. The fourth is through a form where a customer can ask to be contacted.

We tested out the customer support team in a variety of ways. First, we contacted them at various times of the day in order to confirm that they are always available. We can report that we never had any issues with getting a hold of them. In most cases, they responded through live chat immediately, although sometimes we had to wait around 10 minutes during busy periods of the day, which is reasonable. We also wanted to see how knowledgeable they were, so we asked them some questions about the discount policy. They provided clear answers. Finally, we called and acted obnoxious to find out how they would respond.

Working Hours

QualityEssay.com is available 24/7/365 to help customers when they need it.

Direct Contact with the Writer

Customers can communicate with their writers through the messaging system on the account. In order to protect the customer’s privacy, they are only identified by the order number, which means the writer will never know their name. 

Reliability

QualityEssay.com offers three important promises: first, the paper will be custom written based on the customer’s instructions; second, the order will be received by the deadline; third, the paper will not contain any plagiarism. All of these guarantees are spelled out on their Policies and Terms of Use pages.

Revision Policy/Availability of Free Revisions

If a customer receives a paper that does not adhere to their instructions, they are entitled to ask for free revisions as long as they place a request within 48 hours past the order’s expiration. The best way to avoid revisions is to provide instructions that are as clear as possible. 

Availability of a Plagiarism Report (for Each Paper)

QualityEssay.com makes it a priority to check every paper so that it is completely free of plagiarism. When we got our paper back, we asked for a plagiarism report, which was provided for free.

Confidentiality

QualityEssay.com has a strict confidentiality policy. They never keep more than a few basic details about the customer in their system, such as a way to reach them by phone or email. They never ask for street addresses, Social Security numbers, or the name of the student’s college or university, which means there is never any concern about anybody finding out that they ordered services.

Money-Back Guarantee (Refund System) 

QualityEssay.com has a transparent money-back guarantee policy that is laid out in their Terms & Conditions. Here are the circumstances in which a customer is entitled to one:

• The company fails to find a writer for the order;
• The paper is provided after the deadline;
• The customer receives a paper that is confirmed as having been plagiarized;
• The customer accidentally pays twice for one order;

Writing Experience

According to Web Archive and Whois.net, QualityEssay.com has been in business since 2008, making it one of the longest-lasting companies in the industry.

Customer’s Tone of Voice + Online Reputation

When we looked online for reviews and feedback, we did not find much. But the few that we did see were generally positive. A lot of customers were pleased with the quality of their orders and the fact that the writer took the time to do proper research.

Pros and Cons 

Based on our experiences, we have almost nothing but positive things to say about QualityEssay.com. Our paper looked great, it was delivered by the deadline, and the writer followed all of the instructions. The customer support team was professional and the website was user-friendly. As you make your decision, here are the pros and cons to consider:

Pros of QualityEssay.com:

• Identity protection
• Custom papers based on the customer’s instructions
• On-time delivery
• Reliable plagiarism detection software
• Any formatting style
• Around the clock customer support
• 300 words per page vs 275 words

Cons of QualityEssay.com:

• Poor usability of the site