When we first took a look at the Pro-Papers.com website, it was clear that its designers put a lot of thought into it. It is very easy to navigate and find all of the important information about the company’s process and services. On the other hand, it appears that the amount of care they put into their website does not correspond to the quality of their services if the abundance of negative feedback from its customers is to be believed. We decided to check the company out ourselves using the same criteria that we apply for all reviews - our experiences with the website, testimonials on the writing service’s website, their pricing policy, extra features and benefits, information about the writer, the professionalism of the customer support team, and most importantly, the quality of our order. Read further to find out what we discovered.
Pro-Papers.com certainly offers a wide and versatile range of services. If you are a student, their academic help might be right for you. On the other hand, they also cater to professionals by offering business writing and professional PowerPoint presentations. If you are hoping to get into a top college, they can write admissions essays. Job seekers and those looking change their careers can receive help with CVs, resumes and cover letters. Aside from providing made from scratch papers, they also have editing and proofreading services when you need your paper to look its best.
Naturally, our review focuses on their academic writing services, which include writing term papers, essays, research papers, book reports, and practically everything else.
Formats + Spacing & Number of Words per Page
Pro-Papers.com has a page that is devoted to explaining all of the formatting style guidelines that they can follow, such as APA, MLA, Chicago/Turabian, Oxford, Vancouver and more. They count 275 words as being one page and the customer can order single or double-spaced papers.
Their custom writing services come at a very reasonable price. For instance, undergraduate level work with a 10-day deadline costs only $10 per page while professional-level writing with a 6-hour deadline costs $42 per page. Their deadline options range from as many as 14 days all the way down to 6 hours.
As affordable as their academic writing is, we were frankly shocked to find out that admission help and business writing can cost as much as $126 per page. At those kinds of prices, they would practically have to guarantee complete success, whether it means getting a student into their top college choice or impressing a customer’s boss.
We find the website to be easy to navigate and had no problem finding any of the important information such as their free features, which include the following:
- free samples of the prospective writer’s work
- a blog devoted to providing writing tips
- free revisions within a specified window
The website also includes a FAQ page where you can find out more about the company and find answers that address your concerns about using a writing service.
Pro-Papers.com does not appear to provide a first-time discount to new customers nor do they offer any promo codes. However, they do have a lifetime loyalty discount program that starts at 5% and eventually reaches 15% after you have placed a certain number of orders.
They also have a referral program in which a customer who successfully persuades a friend to use Pro-Papers.com receives 15% of the total amount their friend paid for their paper. However, this can be only be used to purchase services as there is not an option to take the bonus in the form of cash.
We found that ordering Pro-Papers.com’s services was quick and easy. It did not even take us 5 minutes to fill in all of the details and make our payment. When requesting a paper, they ask for information such as the academic level, the deadline, the amount of sources, formatting style and the type of assignment. They also provide a message box where you can type in any additional information.
Our Experience with the Site
The best way to determine whether a custom writing company is as good as they claim is by ordering a paper for ourselves. In this particular instance, we asked for an undergraduate-level paper on the topic of the life of Charlie Chaplin. It needed to be 5 pages long, follow APA formatting guidelines, and we gave our writer 10 days to complete it. If you were hoping that we had a positive experience with this company, you are in for some disappointment. Pro-Papers.com seems to be the very definition of incompetence. We did not have the option of communicating direction with our writer, which meant we had no idea how the paper was progressing. We did get our paper by the deadline, but it was a really lazy, sloppy job. It was riddled with grammar mistakes and failed to follow many of our instructions, including the requirement that the sources be reputable. It was absolutely unacceptable.
Qualification of the Writer
As we noted, there is no way to get a hold of the writer directly, which means we never had any idea what was going on. When we contacted the customer support team to inquire, they promised to follow up but never did. As for the qualifications of the writer, we find it hard to believe that he or she had the proper academic background to complete our paper. We are also completely certain that our writer was not a native English speaker no matter what Pro-Papers.com claims.
Site Usability and Design + Grammar
We like the Pro-Papers.com website in terms of usability and design. Their menu contains links to all of the most important information about the company and its services. However, in regards to the content itself, it was full of obvious grammar and punctuation mistakes. It also contains a lot of strange word choices. Given that whoever wrote the information on the website struggles with their English, it probably did not come as surprise that our writer was just as bad.
Support Team/Live Chat/Contacts
The customer support team is available 24/7 and can be reached by phone, email, social media, Skype, and live chat. We contacted them through every method and at all times of the day in order to find out if they really are available around the clock. We had no trouble reaching them, but getting them to actually assist us was an entirely different matter.
Revision Policy/Availability of Free Revisions
Pro-Papers.com states that every order is completed to the customer’s exact specifications. In fact, if the writer fails to follow the customer’s directions, they are entitled to free revisions. Had we actually need to submit our paper, we definitely would have asked for revisions, although it seems unlikely that the writer would have been able to make it look any better.
Availability of a Plagiarism Report (for Each Paper)
Pro-Papers.com provides customers with plagiarism reports if they need evidence that the paper does not contain any plagiarism. However, they charge $9.99 for the report. By comparison, most other custom writing companies provide it for free.
Money back Guarantee (Refund System)
According to the Money Back policy Pro-Papers.com promise to turn your money back in case if:
- They missed your deadline;
- They failed to assign a writer to your order;
- You decided to cancel the order but the assigned writer had already started working, 75% credit or a 65% refund will be issued
- More than half of the deadline has passed and the writer has already been assigned they will turn back 60% credit or a 40%
- You have sent the order for revision and they failed to revise the final paper for you, 60% credit or a 40% will be issued
Amount of Time in the Industry
The Pro-Papers.com website does not contain any information about when they launched their services, but a Whois.net check shows that they began in 2014. Their lack of experience in the industry is demonstrated by the poor quality of their writers.
Customer Feedback + Online Reputation
Their website contains a testimonials page featuring comments posted by customers. However, these reviews do not really provide a whole lot of insight since they are so short. In addition, they do not provide the date when the customer posted the message, which hurts its credibility.
We also looked reviews on third-party websites since they tend to provide the clearest picture regarding the company’s services. The vast majority of the reviews were negative, with complaints such as grammar mistakes and even plagiarized papers being listed as some of the issues that customers had when they received their paper.
Pros and Cons
Based on our experiences with Pro-Papers.com, we would discourage potential customers from using their services. You are certain to find more competent companies. Here are some of the pros and cons:
Pros of Pro-Papers.com:
- User-friendly website
- Referral bonus program;
- Lifetime discount program.
- Affordable pricing policy
Cons of Pro-Papers.com:
- A lot of very negative reviews
- Papers are not actually written by qualified academics
- Lack of ability to communicate directly with the writer
Leave Your Comment
They really worked with me from start to finish. I liked everything, including communication with writer and customer support.27 Oct 2018 at 02:10
My experience with this site wasn't that good. My tool didn't find any plagiarism in paper but it counted the words. My essay should have been written on 3 pages double spaced. It turned out that it contained only 630 words. What a shame!10 Nov 2018 at 12:20