Introduction

When students start looking for professional academic writing services, they are surprised to see that there are so many companies in this industry. Unfortunately, many of these companies provide services that are far from being professional. For this reason, we do not recommend choosing an unknown service if you do not want to risk your academic reputation. We have reviewed another paper writing company and here is what we have discovered. 

Services

They offer typical writing services: help with essays, term and research papers, reviews, reports, analytical papers, coursework thesis and proofreading and editing. The list of services is available on the homepage.

Their website says that they can help with other assignments, so we think this list is not complete. So if you need some other paper format, just contact them and ask if they can assist.

Formats + Spacing & Number of Words per Page

You can order a double-spaced or single-spaced paper. One page is equal to 275 words. There is also a list of popular formats to choose from, such as APA, Chicago, MLA, Harvard and so on. 

Price Policy

The price of each order is calculated separately based on such aspects as the type of the task, length, deadline, and academic level. There is a clear price table on the website and you can consult it to see how much you will be asked to pay. For example, prices for a high-school paper start from 18.92 USD per page if the deadline is 14 days. We can say that the services are rather expensive for a student with a limited budget. Prices are calculated in USD. As to the payment methods, clients can choose from PayPal or Credit/Debit card.

Free Features

This company offers some extra services for free. Customers can ask for a plagiarism report, outline, title page, and bibliography. Apart from that, revisions are also free.

Discounts

Even though the prices are high, the company has a good discount policy. For example, first-time customers are entitled to a 15% discount, which is applied automatically. They also have an attractive loyalty program for returning customers. If you order papers more than once, you also get from 3 to 15% off the price. The discount depends on the number of orders a client makes. Finally, they also have a Seasonal discount and referral discount. They range from 10% to 30%.

Ordering Process

We did not have to spend much time to place the order because the process is very simple there. The order form is pretty clear. We filled out the order form and provided the information about the assignment we wanted, paid for it and then waited for them to assign our order to a suitable writer. Note that when a writer is assigned, customers can contact them through an inbuilt messaging system and discuss the requirements. 

Our Experience with the Site

Unfortunately, the quality of the paper we received from Custom-Writing.org disappointed us. We ordered an essay and indicated the number of sources we wanted the writer to use but no professional books or journals were cited. According to our review team, the academic level was lower than we ordered, as well. We expected to see some good critical thinking but what we got could be written by an 8th grader. In short, our expectations were not met. 

Qualification of the Writer

They do not share much information about their writers apart from saying that all of them are native English speakers who are very professional and have outstanding writing skills. Judging from the essay we received, the expertise of their writer is highly exaggerated and they are not fully eligible to write papers for students. 

Site Usability and Design + Grammar

After logging into their website, you will definitely notice how nicely laid out it is. The order form is available right on the homepage, which is very convenient because customers can access it straight away. The navigation bar has all pages a user might need, except for the contact page. If you scroll the page down, you will surely notice a lot of filler content, which makes the website look bigger than it really is. 

Support Team/Live Chat/Contacts

Clients can contact them in several ways. There is an email address at the bottom of the page and the live chat on every page. There is a toll-free phone number for those who prefer phone calls. The company says that their customer support service is available all the time but it was not very responsive when we needed help. We expected the live chat to work 24/7, just as their website promised they would, but we waited for a response for 15 minutes and then decided to call them using the phone number we found on the website. This time they answered promptly and shared the information we needed, but he needed some time to find the answers to the simple questions about their company. So we think that this company has to train its employees better and make sure their live chat is available round the clock just as they promise. 

Reliability

When choosing a writing agency, customers should also pay attention to one more important aspect – trustworthiness. As to this particular agency, we can say that they are not a scam despite the fact that the quality of their papers is far from being as good as we expected. We think Custom-Writing.org is trustworthy because:

Their payment options are secure. They accept major credit/debit cards and PayPal and these payment systems guarantee accountability. For this same reason, we recommend avoiding companies that rely on payment transfer methods because this means that customers cannot receive their money back in case there are some issues. 

Custom-Writing.org has a separate page where legal guarantees are described. They also explain their privacy policy, revision request conditions, and disclaimers. Any reliable company should pay much attention to their terms and conditions because they are necessary to make their business legit.

Revision Policy/Availability of Free Revisions

If the paper you receive does not meet the requirements you provided while placing the order, you are entitled to free revisions which can be requested as per company regulations. Customers can return their papers for revisions within 14 days after the deadline. To do this, customers have to send an email using the Customer Admin Panel. If there is no revision request within 14 days, it is assumed that the customer approved the paper and is satisfied with it, so he/she cannot request free revisions after this period. 

A freelance writer working on the paper will need additional time to complete the revision because this time is not included in the initial deadline. The right to choose the deadline for revision is reserved by the customers.  

Free revision is not applicable if:

• Revision request instructions are different from or contradict the initial ones.
• Customer requests a revision after 14 days since the deadline have passed.

In cases like this, a customer will be requested to submit an additional payment that is calculated for each product separately depending on the scope of work. 

Money back Guarantee (Refund System) 

Refund requests are to be submitted within 7 days after they received the product. Similar to revision requests, customers have to use their Customer Admin Panel to send refund requests. The company will not consider the refund requests sent after the aforementioned timeline has passed. 

The sum of money to be refunded in case of delayed delivery depends on the difference between the deadline and the delivery date.

Amount of Time in the Industry

When reviewing custom paper writing companies, we usually study customers’ testimonials on the company website but there was no such information on Custom-Writing.org There were a few reviews on the homepage but they had no dates, so those reviews might be irrelevant.

Nevertheless, we did a quick Google search and managed to find reviews on other internet platforms. The customers of Custom-Writing.org usually complain about the quality of papers, pointing to issues with grammar and poor English, which creates the impression that their writers are not native English speakers. 

Nevertheless, the company has been on the market since 2006, so the reviews vary from absolutely negative to positive.

Pros and Cons

Custom-Writing.org is very expensive for students who need their papers urgently. However, even if customers plan their assignments in advance and can place an order beforehand, there is no guarantee that the paper will be written well. 

So, if you are looking for reliable services that will provide you with high-quality papers, keep on looking. Alternatively, you can take your chances and see if your paper can be written by those qualified experts they talk about.

Pros 

• good discount policy
• polite customer service staff
• easy to order
• clear policies
• free features

Cons 

• very high prices
• poor quality